Refunds and Returns Policy
Service Supply Depot
Refunds & Returns Policy
We know things don’t always go as planned. Our return process is designed to be simple and fair for everyone.
30-Day Window
Request a return within 30 days of receiving your order.
Free Return Shipping
We cover return shipping on damaged or incorrect items.
3–5 Day Refunds
Approved refunds issued to your original payment method within 3–5 business days.
How to Start a Return
Contact Us Within 30 Days
Email support@servicesupplydepot.com to initiate your return. Do not send items back without contacting us first — unauthorized returns will not be accepted.
Receive Return Instructions
We’ll respond with detailed return instructions, the correct return address, and — for defective or damaged items — a prepaid return label to print and attach.
Ship the Item Back
All returns must be shipped back to us. We do not accept in-person or drop-off returns. Items must be unused, in original condition, with all tags and packaging intact.
Refund Issued Within 3–5 Business Days
Once your return arrives and passes inspection, we’ll notify you by email. If approved, your refund will be issued to your original payment method within 3–5 business days.
Return Eligibility
To qualify for a return, items must meet all of the following:
Unused and in original condition
All original tags and packaging intact
Receipt or order confirmation available
Return requested within 30 days of delivery
Please Note: Products that arrive used, installed, or altered are not eligible for return. A 25% restocking fee applies to all non-defective returns to cover inspection, repackaging, and restocking logistics.
Return Shipping Costs
Damaged or Incorrect Item: We cover return shipping in full. Contact us and we’ll email a prepaid label.
Change of Mind or Wrong Item Ordered: Return shipping is the customer’s responsibility.
Exchanges
We offer exchanges only for items that are damaged or defective. If you need a replacement for the same item, email support@servicesupplydepot.com and we’ll get you set up right away.
Need to Start a Return or Have a Question?
Monday–Friday, 9am–5pm PST — we’re here to help.
