Refunds and Returns Policy

We know things don’t always go as planned. Whether you received the wrong item or need to send something back, our return process is here to keep things simple. Here's what you need to know:

Return Timeframe

You may request a return within 30 days of receiving your order. Please reach out within that window to ensure eligibility.

Return Eligibility Criteria

To be considered for a return:

• Items must be unused and in original condition
• All tags and packaging must be intact
  
• A receipt or order confirmation is required
  

Products that arrive used, installed, or altered will not qualify for a return.

How to Request a Return

Email our support team at support@servicesupplydepot.com to begin the return process. We’ll respond with detailed return instructions and the appropriate return address.

Please do not return items without contacting us first. Unauthorized returns will not be accepted.

Shipping Costs for Returns

If your order arrived damaged or we sent the wrong item—we’ve got you covered. We’ll take care of the return shipping cost.

If you're returning something because you changed your mind or ordered the wrong item, we kindly ask that you cover the return shipping

Do you have a restocking fee?

Yes, we charge a 25% restocking fee. This fee covers inspection, repackaging, and restocking logistics.

Return Method

All returns must be shipped back to us—we do not accept in-person or drop-off returns.

Return Labels

For defective or damaged items, please get in touch with us and we’ll email you a prepaid return label. Simply download, print, and attach the label to your return package.

Refunds

Once your return arrives and passes inspection, we’ll notify you via email. If the return is approved, your refund will be issued to the original payment method within 3–5 business days.

Refund Not Received?

If it’s been more than 5 business days since your refund approval:

1. Recheck your bank account
   
2. Contact your card provider
3. Check with your bank for processing times
   

Still waiting? Reach out to us at support@servicesupplydepot.com and we’ll investigate.

Order Issues & Damaged Shipments

We ask that you inspect your shipment upon delivery. If anything arrives broken, incorrect, or incomplete, contact us immediately so we can resolve the issue without delay.

Product Exchanges

We only offer exchanges for products that are damaged or defective. If you need a replacement for the same item, contact us at support@servicesupplydepot.com and we’ll get you set up.

Shipping Address Changes

If you need to update the shipping address for an order, please notify us within 24 hours of placing your order. Once processing begins, address changes are not guaranteed.