FAQs

How Do I Place an Order?

Online: select your product, click "Add to Cart," proceed to checkout, then enter your shipping and payment details. You can also order by phone at (740) 272-4989 — you'll receive an immediate confirmation email either way.

Can I Modify My Order After Placing It?

Yes, as long as your order hasn't shipped yet. Email support@servicesupplydepot.com with your request. If the modification affects pricing, we'll adjust the charge or issue a revised invoice accordingly.

What Is Your Cancellation Policy?

Orders may be cancelled for a full refund as long as they haven't shipped yet. Contact us immediately at support@servicesupplydepot.com to request a cancellation.

How Long Does Processing and Delivery Take?

Orders are typically processed within 1–2 business days. Delivery time varies by product based on supplier lead times. Once your order is placed, we'll reach out with an estimated delivery timeframe. If you'd like to know before ordering, contact us and we'll get you that information ahead of time.

Will I Be Notified When My Order Ships?

Yes. You'll receive a confirmation email when your order is placed, then a follow-up email with your tracking number as soon as it ships.

Do You Send Order Confirmation Emails?

Yes — a detailed order confirmation is sent to the email address you provide at checkout. Please make sure it's entered accurately and keep it for your records.

What Is Your Return Policy?

We offer a 30-day return window from the date of delivery. Items must be unused, in original condition, with all packaging intact. Contact us within that window to initiate a return.

Are Returns Free of Charge?

We cover return shipping for items that are defective, damaged, or incorrect. For returns due to customer preference or ordering error, return shipping is the customer's responsibility. A 25% restocking fee applies to non-defective returns.

What Should I Do if My Order Arrives Damaged?

Inspect all items upon delivery. If damage is visible, note it on the delivery receipt before signing, or write "suspect damage" if you can't inspect immediately. Then email photos and your order number to support@servicesupplydepot.com. We'll arrange a replacement or compensation promptly.

Which Payment Methods Do You Accept?

We accept Visa, Mastercard, American Express, Discover, debit cards, Apple Pay, Google Pay, and PayPal Express Checkout. Cash, checks, and money orders are not accepted.